This is a work-in-progress and does not contain all of the features... yet!
The software accepts payments using these gateways:
The software will automatically run billing on orders that have been locked in. This can be set to happen the day before delivery, the day of delivery, or the day after delivery
There is also an option for billing to be run only manually, if you want to be more hands on. This just involves a few click on the billing page.
Checks must be manually entered on the admin side of the software. Customers who pay by COD/Check will have the total amount due on their driver sheet and on their order label.
The software supports many international currencies through localisation. Contact [email protected] to see if yours is supported.
The Weekly Report page will show you an overview of all your order data, including but not limited to revenue, new customer signups, cancellations, failed payments, skipped orders, and completed orders.
On the billing page, you can filter to see transactions by week, order, status.
Customers can sign up for boxes (collections of products) or to individual products on a recurring schedule, or as a one time purchase.
Scheduling is supported for:
Customers can customize their delivery schedule by adding or skipping weeks, and can go up to 12 weeks in the future
A "Schedule Skip Alert" feature can be enabled to warn you when a customer is making an excessive amount of skips on their scheduling page. This allows you to be proactive and reach out to the customer because this is often a sign of someone wanting to cancel service. Win them back!
You can create drop-off points and group customers or allow customers to sign up to be part of a pick up location. This means that you will bring all the boxes designated for that location to the drop-off point, and then customers must go to that location to pick their orders up.
In the sign up process, if pick up locations are enabled, customers will be able to select a location from a map by clicking on a pin, or from a list.
When a customer signs up, they will be placed on a delivery route according to what zip/postal/postcode they are in. This will also determine what day their order will be delivered, which is all set up on the admin side of the software.
If you operate using our 'shopping cart' mode, you can specify that to receive delivery, customers must have one or more of the quantity/product that you specify.
If you sell pet food, you could add a rule that said 'you can only get delivery if order 30+ lbs of our Premium Puppy Chow'.
If enabled, customers who have an order total under a specified amount will have a delivery fee added to their total. This allows people to buy small amounts of products, and you still can make money on the delivery fee.
For example, you can set it to charge a $5 delivery fee for orders under $30. That would make any order over $30 have free shipping.
The following integrations exist to help you place your orders in an optimzed route:
Each order will have it's own label printed that contains the customers' information, order countents, route, stop number, and more.
Label printing options:
Labels can be set to have QR codes printed on them. You can set what the QR code links to on the admin side, useful for telling customers to visit your blog or facebook page.
Each route will have a driver sheet printed with it. The driver sheet contains a list of all the deliveries for that route. For each stop, the customers' name, order id, address, special instructions, and more are printed on it.
Special icons will be printed next to VIP customers and first time customers to alert your drivers to pay extra special attention.
If you have special products like Milk that are packed in a seperate cooler and must be procured at the time of arrival to the customers' home, the driver sheet will also show any special products the customer has, and what quantity to bring them.
There is an optional section that can be printed under each delivery that has space for a driver to track what time they arrived, whether they picked up any packaging material, or where they left the order.
The driver app is a mobile-friendly interface for drivers to log in using their smartphones while on the road. The driver app will display the map of the route, instructions to the next stop, and also has a field for drivers to type in notes and mark that the order was delivered.
Each order in the system will have it's own label(s). Orders can have multiple labels depending on the contents of the order.
Labels are downloaded as a PDF from the admin side of the Kiva Logic software.